Terms & Conditions

We highly recommend you read these Terms & Conditions carefully. By booking a site/accommodation you agree to abide by Hidden Valley Resort’s Terms and Conditions and Site Rules.

Booking and Payment

Bookings for caravan and camping are made online. Pitches are allocated on a first come, first served basis, and advance booking is essential for weekends, high season and bank holidays. Full contact details and full payment are required at the time of booking.

Payments can be made online by debit card or credit card. Any balance due on arrival (for example, additional adults, children, vehicles or EV charging) can be paid by cash, debit card or credit card. No caravan, motorhome or tent will be allocated a pitch, and no guest will have access to the park, until the full balance has been paid. Please do not ask staff to allow access without full payment, as refusal may offend. All prices are quoted in euro.

Cancellations, Changes and Refunds

Should you need to cancel or change your dates for any reason, we will refund your payment less 5% of the booking total, or change your dates, provided we receive at least 7 days’ notice before your arrival date. This 5% is an administration charge already included in your booking price; it is not an additional fee. For example, if your booking total is €100 and you cancel in time, we will refund €95.

Cancellations and changes must be made in writing by email to info@dublinwicklowcamping.com. Cancellations and changes are not accepted by phone.

Refunds cannot be made for any amendments to the booking on arrival or during your stay, or for early departure.

We strongly advise that you take out holiday insurance to cover any costs associated with having to cancel a holiday. It is very important that you are adequately insured.

Because bookings are for specific dates, the statutory 14-day right of withdrawal for distance contracts does not apply to your booking. Cancellations are governed by the policy above.

Arrival and Departure

Check-in is available from 1 p.m. and checkout is strictly by 12 noon on the day of departure. On arrival all guests must report to reception to check in and obtain their site permit. Guests must arrive by 9 p.m. on the day of arrival unless they have notified us in writing, as set out under “No Shows and Late Arrival” below.

Check-In and Identification

Valid photographic identification (passport or driving licence) is required for all adult members of your party at check-in. Please have this ready when you arrive at reception. The lead guest named on the booking must be present for the full duration of the stay, and their ID must match the name on the booking. Guests who cannot or will not provide the required identification, or whose ID does not match the booking, will be refused check-in, and no refund will be given in these circumstances.

No Shows and Late Arrival

If you will be arriving after 9 p.m., or arriving a day later than booked, you must email the Park in writing at info@dublinwicklowcamping.com giving your expected arrival time. Phone calls and verbal messages are not accepted. Where written notification has been received, we will hold your pitch for the arrival time you have given.

If you have not arrived by 9 p.m. and we have not received written notification, the Park reserves the right to treat your booking as a no-show and re-let the pitch. In this case payment is non-refundable and the booking is non-transferrable.

Conditions of Booking

Roundwood is a family run and family orientated park, and its facilities are intended for family holidays. We are a quiet park with a strict noise curfew from 10 p.m. to 8 a.m. We reserve the right to decline or end any booking (including large groups and hen or stag parties) where we reasonably believe it is likely to disturb other guests, cause disorder or damage property. A booking declined before arrival will be refunded in full. Where a booking is ended during a stay because of guest conduct, no refund will be made.

If you are booking or travelling with other parties (for example, other families), please email info@dublinwicklowcamping.com for approval first, before booking. We reserve the right to cancel such group bookings that have not been pre-approved, with a full refund if cancelled before arrival.

Booking Details

The lead guest named on the booking must be present for the full duration of the stay; bookings cannot be handed over to another lead guest part-way through. Please ensure all adults, children, vehicles and units in your party are correctly registered with reception at check-in, and that we are notified in writing in advance of any changes to the details provided at the time of booking.

The vehicle registration(s) provided at the time of booking must match the vehicle(s) that arrive on site. Unregistered vehicles, or vehicles not matching the details provided, may be refused entry.

Occupancy, Vehicles and Unit Type

Your booking is for the unit type, number of adults and children, and number of vehicles stated at the time of booking. The base rate includes one car. Additional people, cars or units, and any change of unit type (for example, a tent instead of the caravan booked), must be arranged with reception in advance, are charged at the rates shown on our current Rates page, and are subject to pitch capacity. Where we cannot accommodate additional guests, vehicles or a different unit type, they may be refused entry or asked to leave, and we may charge any difference in rate.

Pitches and Allocation

Pitches are allocated on a first come, first served basis. While every effort is made to facilitate guests’ preferences, we cannot guarantee that units booked together will be beside each other on site.

The park offers hard-standing pitches, grass sites, European pitches and a tent-only area. We do not accept twin axle caravans; pitches are suitable for single axle caravans only. Tents etc. must not be placed between hard-standing pitches. For privacy and efficient use of pitches, caravans and motor homes with European right-hand-side doors must be driven into position with their door on the left when parked, unless allocated one of our European pitches.

Pitch Type for the Duration of Your Stay: Your booking is allocated to a specific pitch type for each date range booked. If your stay spans two different pitch types, you will be required to relocate part-way through your stay, as pitches cannot be held across a change of type when the Park is fully booked. Please contact us before booking if you are unsure whether your full stay is covered by a single pitch type.

Ground Conditions and Relocation: The Park reserves the right to reassign your booking to a pitch of equivalent type, either on arrival or during your stay, where ground conditions, weather or safety considerations make your allocated pitch unsuitable. This will not be treated as a breach of your booking and does not entitle you to a refund or compensation, though we will always endeavour to offer the nearest suitable alternative.

Electricity and EV Charging

Electric hook-ups are provided for normal touring and camping use. EV charging is permitted at your own pitch hook-up only, using your own charging lead and equipment, subject to the following:

• EV charging must be arranged with reception before you plug in, and is subject to availability and management approval.
• An EV charging fee applies, as shown on our current Rates page, charged per 24-hour period (or part thereof).
• Your charging lead and any adaptor must be in good condition, suitable for EV charging, and used in line with the manufacturer’s instructions. Leads must not create a trip hazard or be left across roadways or pathways.
• The Park may refuse, limit or disconnect EV charging at any time for safety reasons or where the electrical supply is under strain.
• You are responsible for your vehicle and charging equipment. The Park accepts no liability for damage to vehicles or equipment, including damage arising from power interruptions or fluctuations.

Visitors

Day visitors are not allowed. For health, safety, security and insurance purposes, only guests registered on the booking may enter or stay on the park. Anyone who is not registered on a booking will be asked to leave. Persistent or deliberate breaches of this policy may result in the booking being terminated with no refund.

Minimum and Maximum Stay

There is a 2-night minimum stay at weekends. All Bank Holiday weekends (May, June and August) have a minimum 3-night stay. Maximum stay is at the discretion of management, and management reserves the right of admission. A stay may be extended subject to availability and management discretion.

Commercial Vehicles and Holiday Use

Roundwood is strictly a tourist park, for short-term holiday use only. Commercial vehicles are not permitted on the park. This includes working vans and any vehicle used for trade or business. “Working” from the park is not permitted, and anyone found doing so will be asked to leave immediately with no refund.

Dogs

Dogs are allowed on site if they are supervised by an adult at all times, always kept on a short lead, do not foul the park and are exercised off the park. There are plenty of good walks nearby. Owners must clean up after their dogs immediately; anyone failing to do so may be asked to leave with no refund. Assistance dogs are welcome at all times; please contact us before arrival so we can make any arrangements you need.

By bringing your dog to the park you accept full responsibility for its conduct and behaviour. Any dog that is deemed to be unsuitable or a nuisance will result in the owner being asked to remove it from the park. Under the Control of Dogs Act 1986, all dog owners must have a dog licence and all dogs must be under the control of their owner or another person capable of controlling them. Certain breeds must be muzzled when in a public place. Please know your responsibilities.

Fires and BBQs

For the safety of all guests and the park we operate a strict “NO FIRE” policy. BBQs are permitted for food cooking purposes only. BBQs must be raised at least 6 inches above the grass and extinguished before 10 p.m. Fires and campfires (including fire logs or similar) are strictly prohibited, and no burning of timber is permitted.

Noise and Behaviour

Roundwood is a quiet, respectable, family-run park. Please respect fellow guests and the park at all times, and keep noise to a minimum. We have a strict noise curfew from 10 p.m. to 8 a.m. and we do not cater for those who are looking to stay up at night past our strict family curfew. We do not tolerate any behaviour at any time that disturbs neighbouring families (including, but not limited to, foul language and rowdy behaviour). If you book and you cannot follow the Park’s Rules, then you will be asked to leave with no refund. NO EXCEPTIONS!

You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the family environment and should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate, likely to cause harm, or likely to impair the enjoyment, comfort or safety of anyone, or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

Children and Care of Others

Children remain the responsibility of their parents/guardians at all times. It is particularly important that you always know where your children are and that you provide adequate supervision for them at all times. Children must be in their tent or unit by 10 p.m. The park is unsupervised, and it is the parents’/guardians’ responsibility to ensure that their children are correctly behaved and do not harm themselves or others while using any facilities on site. To the extent permitted by law, we do not accept liability for any injury suffered due to the misuse of facilities on site.

Care of those unable to look after themselves: You should ensure that all members of your party who are unable to look after themselves are at all times fully supervised by a capable adult member of your party and, if appropriate, that medication is brought with you for their needs and can be properly administered. Each such person should be able to communicate their name and pitch number, or must carry some means of identification at all times. Please note that we do not have resident nurses or doctors on site.

Prohibited Items

We do not permit electric scooters, electric bikes, hoverboards or other motorised equipment on site. Please do not bring these items to the park.

No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), Chinese lanterns, illegal substances or similar item may be brought onto our park under any circumstances by you or anyone in your party.

Theft, Damage and Eviction

Theft of Park property, or the property of another guest, will result in immediate eviction with no refund and may be reported to An Garda Síochána.

Anyone found vandalising or causing damage to any building, equipment or property of the park faces immediate eviction and/or prosecution. The person who booked will be responsible for all charges for all damage, breakages or loss caused by themselves or their visitors to the site, park facilities or other customers’ property.

The Park reserves the right to refuse entry onto or remove from its premises or the vicinity any person who:

• Has behaved in a manner or is likely to affect the safety or enjoyment of other visitors
• Has used threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace
• Is thought to be under the influence of alcohol or other substances
• Is staying on the park for any other use apart from holiday use

Complaints and Issues During Your Stay

If you experience any issue during your stay, please report it to reception as soon as possible so that we can address it promptly and, where possible, put things right during your visit. We may not be able to offer the same resolution, refund or compensation for issues first raised after your departure, as we are no longer able to inspect or resolve the matter on site.

Photography and Filming

Roundwood Caravan & Camping Park may take photographs and video on site from time to time for use in our own marketing, social media and website content. These are typically general shots of the park, its facilities and the surroundings rather than close-up images of specific individuals. If you do not wish to appear in any photography or filming taking place during your stay, please let a member of staff know on arrival, or contact reception at any time during your visit. If you believe you have been identifiably featured in our marketing without your knowledge and would like the image removed, please email info@dublinwicklowcamping.com and we will address this promptly.

Privacy and Data Protection

Information supplied at booking and check-in (including vehicle registration) is used to administer your booking and for the safety and security of guests and the Resort. Identification is checked at check-in to verify the identity of the lead guest. We never copy, scan, photograph or store identification, and we do not keep a record of the details on it. We operate CCTV on the Resort for the safety and security of guests, staff, property and vehicles; signs show where it is in use. We do not share your information with third parties, except service providers who process it on our behalf (such as our booking and payment providers), and where required by law or to report an incident to An Garda Síochána. Please see our Privacy Policy for more information.

Changes to Your Holiday by Us

Roundwood Caravan & Camping Park cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) natural disasters, industrial disputes, fire, technical problems, bad weather and acts of government. The Park will use all reasonable endeavours to ensure that it is open for use by visitors during normal opening hours. However, the Park reserves the right, whether for safety reasons or otherwise, and with or without prior notice, to close the park or any part of it. If we close the park, or cancel your booking for any reason other than your breach of these Terms, we will refund your payment in full, with no 5% deduction, or offer you alternative dates if you prefer.

We may update these Terms and Conditions from time to time. Updates apply to bookings made after the update date; the Terms in force when you booked apply to your booking.

Compensation Payable by You

By booking you agree that we have the right, either during or after your stay, to recover from you, whether via the credit/charge or debit card used to pay for the break or otherwise, the costs of:

• Any property damage, and/or
• Any compensation we may pay to others, and/or
• Any other costs, fees or levies which we may incur, resulting from your action or inaction and from any breach of this agreement.

Care of Your Possessions and Liability

It is your responsibility to look after and care for your possessions, valuables (for example watches, jewellery, photographic equipment, credit cards) and money whilst on holiday with us. You should not leave these items unattended in your tent, caravan or vehicle or anywhere else around the park. To reduce the possibility of upset caused by loss or damage, we suggest you do not bring valuable possessions on holiday unless absolutely necessary. We recommend that you be comprehensively insured. In case of any loss, please contact reception in the first instance. Return of any lost property will incur a charge for postage and packing.

All vehicles, caravans, tents and other property are on the park at the owner’s risk. To the extent permitted by law, the management accept no liability for loss or damage to your possessions while on the park. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

Emergencies and Fire

The fire assembly point for the park is the area to the side of the reception building. In the event of an emergency dial 999 for the emergency services and notify the park manager immediately.

Website Terms of Use

These terms apply to this website and to transactions related to our products and services.

Acceptance and electronic communication: By accessing or using this website you agree to be bound by these Terms and Conditions. By using this website or communicating with us by email, you agree that we may communicate with you electronically, and that all notices and communications we send electronically satisfy any legal requirement that they be in writing.

Intellectual property: We or our licensors own and control all copyright and other intellectual property rights in the website and its content. You may not use, copy, reproduce, distribute, alter or commercialise any resources on this website without our prior written permission, except where mandatory law allows.

Third-party websites: Our website may link to other parties’ websites. We do not monitor or review their content and accept no responsibility for their content, privacy practices or any loss arising from your use of them.

Responsible use: You agree to use our website only for its intended purposes and in line with these Terms and applicable law. You must not use it to distribute malicious software, collect data for direct marketing, conduct automated data collection, or do anything that damages or interferes with the website.

Warranties and liability: This website and its content are provided “as is” and “as available” and may include inaccuracies or typographical errors. We make no warranty that the website will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the website, and our total liability for claims arising from the website or the products and services sold through it is limited to the price you paid to us. Nothing in these Terms limits liability that cannot lawfully be limited.

General: You may not assign your rights or obligations under these Terms without our written consent. If you breach these Terms we may take such action as we consider appropriate, including suspending your access to the website. Neither party is in breach for delays caused by events beyond its reasonable control (except for obligations to pay money). You agree to indemnify us against claims and losses arising from your breach of these Terms or of applicable law. Failure to enforce any provision is not a waiver of it. These Terms are interpreted in English, and together with our Privacy Policy and cookie policy constitute the entire agreement between you and Roundwood Caravan & Camping Park in relation to your use of this website.

Updates: We may update these Terms and Conditions from time to time. The “last updated” date at the top of this page shows the latest revision. Updates to the booking terms apply to bookings made after the update date; the terms in force when you booked apply to your booking. Please check the Terms and Conditions on our website for the latest version before you book.

Important Information

These Terms and Conditions are governed by the laws of Ireland, and any dispute relating to them is subject to the jurisdiction of the courts of Ireland. Your stay will not give rise to any tenancy agreement between us. If any part of these Terms is found to be invalid or unenforceable, it will be modified, deleted or enforced to the maximum extent permissible, and the remaining provisions will not be affected.