Covid-19 Update

Covid-19 Update: July 20th, 2020

All guests must adhere to all social distancing measures and all guidelines/restrictions set out by the government at all times while on the Park. Parents/guardians must stay with their children at all times to ensure they also adhere to all these measures at all times. Guests that do not adhere to these measures will be forced to leave the park with no refund.

As per new Government Guidelines, guests should wear masks on the park when inside reception and The Lakehouse. Under 13s do not require masks.

Good hand hygiene is required at all times. Hand sanitisers and extra sinks have been setup around the park, but guests should also carry hand sanitiser with them at all times.

Caravans/Campervans/Motorhomes must use their onboard facilities (sinks, toilets, showers).

The toilet/shower block can only be used for the toilets and showers. Guests can no longer brush their teeth, put on makeup, dry their hair etc. at this location. No loitering at this area. Try to avoid the showers at usual busy times to avoid long queues. Guests will have to space out their showers throughout the day.

The ice pack freezing facility is closed due to Covid-19.

The availability of Facilities/Activities can change without notice, so please keep an eye on our website for updates.

Families are required to take their own temperatures at home before they leave their house for their Hidden Valley booking. Anyone with a temperature or Covid-19 symptoms must stay at home.

Please see notes below and we look forward to speaking to you soon!

Existing Bookings:
Please email with your booking number. If you made a booking this year before June 29th, then we can reschedule your booking with new dates in 2020 or 2021. Our 2021 calendar is open for existing bookings, and if you change dates to 2021 you will be locked in at our 2020 rates. If you prefer to cancel, then we can issue a refund less the 5% non refundable booking fee as per our Terms and Conditions.

New Bookings:
Our online booking system is open for bookings at this time from June 29th onward.  If you make a booking for this summer and the park has to stay closed for longer due to Covid-19, then you can change dates again. We can edit your booking to other dates for 2020 or 2021.  If you prefer to cancel, then we can issue a refund less the 5% non refundable booking fee as per our Terms and Conditions.

Office Hours:
Our office is closed at this time, however we can help all our customers by email.  Please email for all questions, and if you have a current booking then please include your booking number.

Facilities & Activities:
Holiday Parks and Tourist Attractions can reopen on June 29th, however social distancing must be maintained. Our “Camping Area” on the park will open at a reduced capacity. All onsite activities that can maintain social distancing will also reopen (mini golf, boating lake, combat laser tag, etc).

The Lakehouse restaurant and ice cream parlour will reopen on June 29th.

The holiday park will reopen based on government guidelines and will adhere to the social distancing measures at all times. Camping is a fantastic activity for the whole family, and it’s naturally easy to social distance while camping. All guests will be required to follow the measures set out by the government while visiting our holiday park, and children will need to stay with their guardians at all times.

We look forward to seeing all our guests soon!


Safety Charter Covid-19