How do I book?
ALL bookings are made online through our website. After you book, please complete the Waiver that is emailed to you. You will not be allowed to participate in the Aqua Park activity if your waiver has not been completed BEFORE your arrival to the park.
Participants can arrive up to 1 hour before the activity start time and they can stay for up to 1 hour after the activity has finished (3 hours). You must arrive at least 45 minutes prior to the activity time. If you wish to stay for the day, then you need to book the Aqua Park + Day Pass Package (this package can be viewed from the booking system and more activities are included).
Why is the arrival time 45 minutes prior to the activity?
All participants need to allow time to check-in, obtain parking permit, park the car, organise themselves (use toilets etc). 20 minutes before your start time you will be brought down to the lower Aqua Park level where you will put your clothes, towels, shoes etc into provided baskets (your swimwear should already be on). You will be given a wetsuit, buoyancy aid and helmet (this requires time to get the right fit). A safety brief will be given before everyone swims out to the Aqua Park.
The date I want is fully booked, what can I do?
Sessions are added regularly and based on demand. As sessions book up, additional later sessions are opened. Check our Booking Calendar regularly for updated sessions.
What does the safety briefing entail?
Participants will watch a safety video, and the instructors will ensure that all participants know the Aqua Park Rules – what to do and what not to do!
Do I need to wear a helmet and buoyancy aid?
On the Aqua Park everyone must wear a buoyancy aid and helmet at ALL times.
Do I need to wear a wetsuit?
Yes, shorty wetsuits are provided, or you can bring your own. If you are wearing one of our wetsuits, then you must wear swimwear under the wetsuit.
What should I bring?
Towel, swimwear (please have swimwear on under your clothes), prescription goggles if needed. You can wear your own wetsuit if you prefer.
Where can I put my belongings while on the Aqua Park?
Please leave all valuables at home, or in your car. We have baskets for you to store your clothes, shoes, towels etc.
Can I wear jewellery/watch on the Aqua Park?
No, all jewellery/watches/etc must be removed before you enter the park, including all removable earrings. If you have recently had a piercing, then this needs to be covered with tape.
Can I wear my spectacles/glasses?
No, you cannot wear your glasses on the Aqua Park. Prescription goggles are a good alternative.
Can I take a waterproof camera or other electrical device onto the Aqua Park?
No, we do not allow these devices out onto the Aqua Park.
How old do you need to be to go on the Aqua Park?
The minimum age is 7 years old, however the participant has to be taller than 1.1m.
Do I need to be able to swim?
Participants need to be able to swim 50 metres with a buoyancy aid. All participants have to swim out to the Aqua Park.
Is there parking on site?
Yes, we have free parking on site.
Will I fall off the Aqua Park?
Yes! The runways and obstacles of the course are all inflatable, anchored in place and floating on the water surface, and as such are all slippery and form an unstable platform. There are also slides, so you will get wet if you use these.
Does the Aqua Park have a less challenging area?
Yes, the first circuit of the Aqua Park is less challenging, and therefore a great place for participants and younger kids to get comfortable and familiar with the activity.
Is the Aqua Park dangerous?
As with all activities, there is always an element of risk. All participants need to read the Terms & Conditions before booking. A waiver must also be completed before arrival.
What if it rains?
You will still take part in the rain as you will be getting wet anyways!
What happens if I am late?
If you are late and you miss the safety briefing, then you will not be allowed to go on the Aqua Park. No refund will be given and you will not be able to change times. Please don’t be late.
Are there changing rooms and showers?
Yes, we have hot showers for participants to rinse off afterward with changing cubicles just around the corner. However please note that the showers are outside and just for rinsing off before changing. If participants want to wash their hair etc, then they can leave the Aqua Park area and have a shower in the Lake House where there is a shower block for men and women.
Can I cancel my booking?
No, all sales are final. You can however change your date/time with 7 days notice, subject to availability and within the same calendar year.
Are there discount deals for overnight guests at Hidden Valley?
Yes, please see our Rates page where this information is displayed.
What if there is a storm?
The Aqua Park is still open in the rain, as you’re going to get wet anyways! If there is a dangerous storm and we have to close, then we will change your date/time or refund your booking.
Are there fish in the lake?
Yes, there could be fish in the lake as the lake is fed from the Avonmore River.